Deployment Cloud Based Contact Center Solution Tender Notice
Description
Procurement for deployment and managed operations of a unified cloud-based contact center solution on a turnkey basis. Electronic bids are invited from eligible cloud service providers registered with PPRA for e-Procurement on the e-Pak Acquisition and Disposal System (EPADS), having Income Tax and Sales Tax registration and appearing on the Active Taxpayers List (ATL) of FBR. Procurement shall be conducted under the Single Stage Two Envelope Procedure in accordance with Rule 36(b) of the Public Procurement Rules 2004. Electronic bids must be accompanied by a bid security of PKR 2,200,000 with the scanned copy uploaded on EPADS and the original submitted before the bid submission deadline, otherwise the bid shall be rejected. Manual bids shall not be accepted. Electronic bids will be opened at 11:30 AM on the same day. Pro Tip: This procurement includes cloud contact center, cloud call center, unified communications, contact center platform, managed cloud services, customer interaction management and turnkey cloud deployment.
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technology
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deployment cloud based contact center solutionClosing Date: 05 May 2026
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