Framework Contract Call Centre Response Centre Services Tender Notice
Description
Procurement of call response centre services for the Rural Ambulance Service Program and call centre services for the Maryam Nawaz Health Clinic and Maryam Nawaz Hospital under separate framework contracts. Bidding shall be conducted through an open competitive Single Stage Two Envelope procedure in accordance with Rule 38(2)(a) of the Punjab Procurement Rules 2014 (as amended). Electronic bids must be submitted through the Punjab E-Procurement System only, while evidence of the prescribed bid security in favor of the Program Director, Project Implementation Unit for Maryam Nawaz Health Clinic, shall also be submitted physically in the Procurement Cell in the form specified in the bidding documents. The amount of bid security is specified in the bidding documents. All procurement activities including bid receipt, opening and award shall be governed by the Punjab Procurement Rules 2014 (as amended). The procuring agency reserves the right to reject any or all bids prior to acceptance in accordance with Rule 35. Pro Tip: This procurement covers call centre services, contact centre operations, customer support, emergency call handling, ambulance dispatch support, healthcare helpline services, patient support services, call response centre operations, healthcare communication systems and outsourced business process services.
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consultancy
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framework contract call centre responseClosing Date: 10 Aug 2026
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