Outsourcing Of Call Center Agent Services Tender Notice
Description
Procurement of services for Call Center Agents under outsourcing arrangements for the project titled CM Complaint Helpline and Citizen Contact Center under framework contract EGOV-10. The procurement covers 400 Call Center Agents with Basic Proficiency and an estimated total cost of Rs.288,000,000. Bid security is stated as Rs.5,760,000. Procurement shall be conducted under the Punjab Procurement Rules 2014 using the Single Stage Two Envelope Bidding Procedure. Separate technical and financial bids, duly completed, signed and stamped and conforming to the tender documents, shall be submitted online through the Punjab e-Procurement System. Income Tax and Sales Tax registration certificates and other documents specified in the tender document must accompany the bids. Incomplete, unsigned, unstamped, late or improperly submitted bids shall not be considered. Bidders are required to register on the Punjab e-Procurement System for electronic submission. The procuring agency may reject all bids or proposals under Rule 35 of the Punjab Procurement Rules 2014. Pro Tip: The procurement concerns outsourced call center operations and customer contact support through 400 basic-proficiency call center agents, with relevant service terminology including call center agents, contact center, customer support, helpline, outsourcing, technical proposal, financial proposal and framework contract.
Organization Contact
Tags
technology, consultancy
Keywords Used for Search
outsourcing call center agentClosing Date: 31 Aug 2026
Similar Tenders
Outsourcing of Call Center Agent Services
Procurement of services for Call Center Agents under outsourcing arrangements for the project titled CM Complaint Helpline and Citizen Contact Center under fram...
Lahore
Punjab
Monday 31 Aug 2026
IPL-8265-C
Consulting Services for Manpower Outsourcing Firm
Procurement of consulting services from an eligible Manpower Outsourcing Firm or Company with demonstrable experience in ICT projects for deployment of technica...
Peshawar
KPK
Monday 31 Aug 2026
NOT_PROVIDED
Supply and Services for District Health Office
The District Health Officer Diamer Chilas invites sealed tenders from reputed government-registered firms suppliers and contractors for procurement and supply o...
Chilas
Gilgit Baltistan
Sunday 18 Oct 2026
No. 2506/Store/DHO/2023
Provision of Human Resource Outsourcing Services
Provision of human resource outsourcing services for Punjab Sahulat Bazaars Authority under a framework contract. Bids are invited from experienced firms and co...
Lahore
Punjab
Monday 17 Aug 2026
PSBA/PRS/ODP2026-27/P-50/07/26
Provision of Human Resource Outsourcing Services
Provision of human resource outsourcing services for Punjab Sahulat Bazaars Authority under a framework contract. Bids are invited from experienced firms and co...
Lahore
Punjab
Monday 17 Aug 2026
PSBA/PRS/ODP2026-27/P-50/07/26
Human Resource Outsourcing Services
Provision of human resource outsourcing services under a framework contract. Procurement shall be conducted through the Punjab e-Procurement System using the Si...
Lahore
Punjab
Monday 17 Aug 2026
PSBA/PRS/ODP2026-27/P-50/07/26
Our Legal Services
Professional legal assistance for individuals and businesses.
Corporate Legal Services
- ✔ Recovery of Stuck Money
- ✔ Business Contracts
- ✔ Business Legal Protection
- ✔ Cheque Dishonor
- ✔ Labour & Wages Disputes
Family Law
- ✔ Divorce / Khula
- ✔ Women Right's Protection
- ✔ Workplace Harassment
- ✔ Gaurdianship / Child Custody
- ✔ Dower (Haq Mehr)
Civil Law
- ✔ Property Law
- ✔ Illegal Dispossession
- ✔ Onwership Protection
- ✔ Recovery Suits
- ✔ Hiba / Gift Disputes