Tender For Turnkey Solution Including Design Development Sup Tender Notice

Description

Turnkey establishment and operationalization of the Health Complaint Management System (HCMS) under the Integrated Disease Surveillance and Response System (IDSRS) Project, including establishment of Call Center / Command & Control Center, civil/interior and allied works, ICT and telephony infrastructure, HCMS software/platform, complaint management workflows, dashboards and analytics, system integrations, cybersecurity, testing/UAT, training, commissioning, staffing and Operations & Maintenance (O&M), as detailed in the Bidding Document and Scope of Work. The procurement shall be undertaken through Open Competitive Bidding under the Two-Stage Bidding Procedure. At Stage-I, bidders shall submit Technical Proposals including the proposed technical solution, site-specific designs/layouts, implementation methodology and proposed/unpriced BOQ. Following Stage-I clarification and finalization of the technical requirements and BOQ, qualified bidders shall be invited to submit their Stage-II Technical and Financial Bids against the finalized requirements. Open Competitive Bidding under Two-Stage Bidding Procedure for turnkey establishment and operationalization of Health Complaint Management System (HCMS) under IDSRS Project. The procurement shall be conducted through the Two-Stage Bidding Procedure. Stage-I shall comprise Technical Proposals only, without any financial information. Bidders shall undertake the mandatory site visit and submit their site-specific technical solution, proposed designs/layouts, implementation methodology and proposed/unpriced BOQ as prescribed in the Bidding Document. Following Stage-I clarifications and finalization of the technical requirements and BOQ, qualified bidders shall be invited to submit Stage-II Technical and Financial Bids against the finalized requirements. Bidders are advised to carefully review the complete Bidding Document and all annexures before submission of their bids through EPADS Procurement category: Non-consultancy Services. Procedure: Two Stage. Tender nature: Local. Bid closing time is 12:00 PM. Bid security: 4,500,000.00. Bid validity: 180 days. Pro Tip: Review the tender specifications, eligibility requirements, bidding procedure, bid security, validity period, and all corrigenda before preparing your submission. Match the required documents and technical details carefully to the procurement scope to reduce the risk of an incomplete or non-compliant bid.

General Instructions

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Organization Contact

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Tags

training, security, maintenance

Closing Date: 28 Sep 2026